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Overview Product Development Onsite Consulting Startup Development Microsoft CCF OpenSpan Microsoft Customer Care Framework (CCF) Training and Consulting Vertical Thought has been at the forefront of CCF implementations and development since the inception of the Customer Care Framework. Working with many Fortune 500 companies around the world implementing CCF, Vertical Thought has accrued an unparalleled level of experience with the technology. Our experienced team is available to assist with CCF training, proof of concept planning and development, and production implementations. Training Vertical Thought offers an extensive 2-3 day CCF training course focused on jump-starting CCF projects from a general overview of the product and installation to detailed best practices learned from our 3+ year history with the product. Our highly experienced trainers have spent the last several years in the field implementing CCF for most of the product’s largest customers. The wealth of information gathered from these experiences is available to your team through our training classes at our location or yours. Consulting Utilized extensively by Accenture, Avanade, and Microsoft for CCF engagements, our consultants are available to help your team implement CCF successfully. From initial planning, to proof of concepts, to the final delivery of the production system, Vertical Thought can help you every step of the way. OpenSpan Vertical Thought is uniquely positioned as both a Microsoft Certified Partner and an OpenSpan partner. OpenSpan offers a CCF-enabled development environment, Composite Studio, that is currently being used in most CCF engagements. Composite Studio provides a complete visual environment for managing automations across multiple applications on the desktop as well as several adapters to non-invasively integrate legacy applications through Surface Integration ™. OpenSpan's technology helps reduce both the time and cost of implementing CCF solutions. For more information on the Microsoft Customer Care Framework visit the Microsoft CCF site.